Product Returns Policy

1. Returns of products charged by the Company:

The return of products is charged to the detriment of the Company in all the following cases:

-In all cases in which other than the sold products are delivered, by type or quantity.

-In case during delivery the item has packaging damaged, completely or for the most part.

-In case a product / s is found to be defective upon delivery to the Customer. In this case, the return of the products will be accepted within seven (7) calendar days from the delivery of them to the Customer.

-In case the product is found to have a manufacturing defect. The guarantee is provided for a limited period of seven (7) calendar days from their delivery to the Customer. After the end of this period the replacement of the products is possible with an additional charge following a new agreement with the Customer.

-In cases of return charged by the company the products must be returned in the condition received by the Customer (asnew) and at the time agreed.

-After the return of the products, the defect reported by the Customer is checked and then contacted to inform him about the results of the check.

-In case of return of the products depending on the case, the repair will be made free of charge, or the return will be refunded to the Customer.

-In case the products are returned damaged or incomplete, the Company has the right to request compensation from the Customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in full or partial offset of its claim against the customer’s.

2. Returns of products charged by the Customer

Return of products charged by the Customer can be made in cases where the Customer for any reason, other than the above, has changed his mind and no longer wishes to purchase the product.

The return of the products can be done either by the Customer himself at the headquarters of the Company or by sending them, the Customer will be charged with their shipping costs, after consultation with the Company’s staff. In both cases mentioned above, the product should be in excellent condition.

In case of return of the products, and provided that the products have been previously received and checked by the Company, the refund to the Customer will be made in the case of payment by credit card, with cancellation of the credit card charge, which will is done with the care of the Company and in the case of payment in cash, if the Customer had chosen the option “collection from the store”, it will be done by returning his money to him from the headquarters. In case the products are returned damaged or incomplete, the Company has the right to request compensation from the Customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in full or partial offset of this claim. against the Customer.

3. Right of withdrawal

3.1 From the initial submission of the Customer’s order up to a period of 14 calendar days from the delivery.

3.2 This withdrawal is unjustified and without any charge and if the item has already been delivered the Customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and its packaging in excellent condition . The return of the item is accepted, only if the Customer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.

3.3 The declaration of withdrawal is exercised in writing or electronically and the Company is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it reaches it.

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